Connecting to Intercom
This article provides instructions for connecting Intercom to your Akooda organization. This connection essentially provides Akooda with access to all chats.
For more information about how Akooda helps your organization evolve and the inherent privacy and security protections in place, see Akooda Integration Principles.
Before We Begin
Before connecting your organization’s Intercom account, check that:
You’re an Admin in Akooda.
You’re an Admin in Intercom.
NOTE: At any point, the installation can be undone by any of the Intercom users. You will be notified in case this happens, and would simply need to re-do this guide with just a few clicks.
How to Connect
Sign into Akooda (app.akooda.co) with your admin user.
Navigate to the “Apps” page under the Account Settings (app.akooda.co/settings/apps)
Click on the “Connect” button for Intercom, which will open an app installation page.
If you haven’t already, sign in to your intercom workspace.
Click “Authorize access” to provide consent for Akooda to view the information needed to connect intercom (as referenced in Intercom’s OAuth Scope article).
NOTE: The permissions granted include viewing people, companies, conversations, messages, teams, tags and data attributes. These are required for Akooda to be able to analyze users’ chat interactions.
Following Akooda’s “Least-privilege Models” policy. The requested permissions do not include any write permissions.
Next Up
Scanning your organization data post initial integration may take up to 24 hours. Once done, you will be able to see tagged Intercom interactions data in your Akooda account (according to each individual user’s access permission).
If you run into any problems, we’re here to help. Reach out to [email protected] to get assistance for your organization.
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