This article provides instructions for connecting Zendesk to your Akooda organization.
This connection provides Akooda with access to your support tickets and related information.
For more information about how Akooda helps your organization evolve and the inherent privacy and security protections in place, see Akooda Integration Principles.
Before We Begin
Before connecting your organization’s Zendesk account, check that:
You’re an Admin in Akooda.
You’re an Admin for your Zendesk account.
If you don’t have the right permissions as mentioned above, please send this guide to the right individual in your organization (usually this is IT or Info Security personnel). If you require further assistance getting the right permissions, please don’t hesitate to contact our support team at [email protected].
How to Connect
Sign into Akooda (app.akooda.co) with your admin user.
Navigate to the “Apps” page under the Account Settings (app.akooda.co/settings/apps)
Click on the “Connect” button for Zendesk
When asked to, please enter your Zendesk subdomain. If you do not know what your subdomain is, please refer to this article.
Sign in to your Zendesk account with your admin account.
Click the “Allow” button to provide consent for Akooda to read the information needed to connect Zendesk
NOTE: The permissions granted include reading all Zendesk data. This is required for Akooda to be able to analyze support tickets, as well as users’ interactions in those tickets and the associated contacts and organizations.
Following Akooda’s “Least-privilege Models” policy. The requested permissions do not include any write permissions.
Next Up
Processing your organization's data post initial integration may take up to 24 hours. Once done, you will be able to see tagged Zendesk interaction data in your Akooda account.
If you run into any problems, we’re here to help. Reach out to [email protected] to get assistance for your organization.
Any Feedback?
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