Connect your Zendesk Knowledge Base and Tickets for more insights
Expand the reach of your Zendesk knowledge base! Akooda now integrates with Zendesk Help Center, displaying all your help articles and documentation alongside your Zendesk tickets. This means your team can find answers from ticket responses as well as your internal and customer-facing knowledge bases, all within Akooda.
Gain proactive insights with System-Generated Questions
We'll surface relevant questions tailored to your role, activities, and company domain, prompting you to explore new areas and uncover valuable information you might have otherwise missed. Consider it your personalized guide to knowledge discovery!
Interaction Summary
No time to read lengthy documents or emails? No problem! Akooda now provides concise summaries of key information, including relevant context from related interactions. Quickly grasp the key takeaways and make informed decisions with a fraction of the time and effort.
Revisit your searches and share them with others
Navigate effortlessly through your Akooda searches with our new Back Button. Easily revisit previous queries and results using your browser's back and forward buttons. Plus, collaborate with your colleagues and share what you’ve learned by simply copying and sharing the URL to your search results. No need for them to recreate your search when you can share what you’ve learned.
These updates are intended to enhance your knowledge sharing and discovery experience. Stay tuned for more updates next month!